Every item is made for you when you order, so we keep returns simple and fair. You have 30 days from delivery to ask for a return or a replacement.<\/p>\n
Items must be unused, unwashed and in the condition you received them, with the original packaging where possible.<\/p>\n
If your order arrives damaged, misprinted or is not what you ordered, write to us within 30 days of delivery with a photo of the item and the packaging. We replace it or refund it in full, and you pay nothing for the return.<\/p>\n
For any other reason, you pay the return shipping and the item is refunded once it reaches us. Personalized items (a name, a number, a photo you supplied) can only be returned when they arrive damaged or wrong, because they cannot be resold.<\/p>\n
Refunds go back to the payment method you used, usually within 5 to 10 business days of approval. Original shipping is refunded when the return is our mistake.<\/p>\n
Write to us as soon as possible. We can cancel or change an order while it has not gone into production; after that it is on its way and the return rules above apply.<\/p>\n
Contact Lignevo with your order number and what went wrong. We answer with the return address and the next steps.<\/p>\n