Returns
Every item is made for you when you order, so we keep returns simple and fair. You have 30 days from delivery to ask for a return or a replacement.
Items must be unused, unwashed and in the condition you received them, with the original packaging where possible.
Damaged, faulty or wrong items
If your order arrives damaged, misprinted or is not what you ordered, write to us within 30 days of delivery with a photo of the item and the packaging. We replace it or refund it in full, and you pay nothing for the return.
Change of mind
For any other reason, you pay the return shipping and the item is refunded once it reaches us. Personalized items (a name, a number, a photo you supplied) can only be returned when they arrive damaged or wrong, because they cannot be resold.
Refunds
Refunds go back to the payment method you used, usually within 5 to 10 business days of approval. Original shipping is refunded when the return is our mistake.
Cancelling an order
Write to us as soon as possible. We can cancel or change an order while it has not gone into production; after that it is on its way and the return rules above apply.
How to start a return
Contact Lignevo with your order number and what went wrong. We answer with the return address and the next steps.
Questions? Send us a message and we answer by email.