Last updated: August 08, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
At Lunelleify, we want customers to know what to expect before an order leaves our hands and while it is on the way.
This Shipping Policy covers the destinations we serve, order handling, shipping charges, estimated delivery times, tracking, international shipments, oversized deliveries, damaged packages, missing cartons, and other delivery-related matters.
It applies to Tree Bookshelves and related shelving furniture purchased directly from Lunelleify.
Shipping charges and delivery estimates shown on our website are intended to match the options presented at checkout. The shipping amount shown before you submit payment is the amount that applies to your order at that time.
1. Shipping Contact Information
Questions about an order, tracking number, delivery status, or shipping problem can be sent to:
Lunelleify
Address:
7347 Lockport Place
Lorton, VA
United States
Email: support@lunelleify.com
Support Hours: Monday–Sunday, 8:00 AM–5:00 PM EST
For an existing order, please include your Order ID and the email address used at checkout. If tracking has already been issued, including the tracking number will also help us review the shipment faster.
2. Where We Ship
Lunelleify currently ships to the following destinations:
United States
We ship to eligible street addresses within the United States where carrier service is available.
Canada
We ship to eligible addresses throughout Canada, subject to carrier coverage and local delivery restrictions.
Europe + UK
We currently serve:
- United Kingdom
- France
- Germany
- Spain
- Italy
- Belgium
- Portugal
Oceania
We currently ship to eligible addresses in Australia.
A complete street address is required for delivery.
We do not currently ship to:
- P.O. Boxes
- APO/FPO/DPO addresses
- Freight-forwarding addresses unless approved in advance
- Addresses outside our supported destinations
- Locations that cannot be reached by the available parcel or freight carrier
- Certain remote, island, or restricted delivery areas
- Locations temporarily restricted by a carrier or local authority
If we determine that an address cannot be serviced, we will contact the customer before shipment. We may request an alternative address or cancel the affected order and issue a refund where delivery cannot reasonably be completed.
3. Shipping Rates and Estimated Delivery Times
Shipping charges are shown in USD before payment is submitted.
United States
Handling time: 1–2 business days
Transit time: 5–8 business days
Estimated total delivery: 6–10 business days
Shipping fee: Free
Free shipping: All eligible orders
Canada
Handling time: 1–2 business days
Transit time: 6–9 business days
Estimated total delivery: 7–11 business days
Shipping fee: USD 79
Free shipping: Orders over USD 999
Europe + UK
Destinations: United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal
Handling time: 1–2 business days
Transit time: 7–10 business days
Estimated total delivery: 8–12 business days
Shipping fee: USD 119
Free shipping: Orders over USD 1,299
Oceania
Destination: Australia
Handling time: 1–2 business days
Transit time: 8–12 business days
Estimated total delivery: 9–14 business days
Shipping fee: USD 149
Free shipping: Orders over USD 1,499
Free shipping is applied automatically when the qualifying order subtotal meets the threshold for the destination.
Delivery estimates are provided as a practical guide. They are not guaranteed arrival dates.
4. Handling Time
Most orders are prepared for shipment within 1–2 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding major public holidays that affect our fulfillment operations or carrier services.
During handling, an order may go through several steps, including:
- Order review
- Payment verification
- Address review
- Product allocation
- Final product check
- Protective packing
- Shipping-label preparation
- Carrier scheduling
Handling time is separate from transit time.
An order is considered shipped once it has been handed to, collected by, or accepted into the carrier’s network.
Customer support may be available seven days a week even though warehouse operations and carrier movement follow business-day schedules.
5. Shipping Methods
The shipping method used for a Tree Bookshelf depends on its size, weight, packaging, destination, and available carrier service.
Some orders can travel through standard parcel networks. Larger or heavier products may require an oversized-item or freight delivery service.
The carrier is selected based on the shipment rather than customer preference unless a specific service is offered during checkout.
Where available, the carrier name will appear in your shipping confirmation or tracking information.
We do not promise a particular carrier unless that carrier or shipping service was specifically offered and selected before the order was placed.
6. Large and Oversized Deliveries
Tree Bookshelves can vary considerably in size. A larger model may require different handling from a standard parcel shipment.
When an oversized or freight service is used, delivery may involve:
- A larger carton or multiple cartons
- Delivery appointment scheduling
- Carrier contact before arrival
- Ground-level or curbside delivery
- Signature confirmation
- Additional access requirements for some addresses
Unless specifically stated otherwise, standard shipping does not include:
- Assembly
- Installation
- Wall mounting
- In-home placement
- Room-of-choice delivery
- Stair carry
- Packaging removal
- White-glove service
Any additional delivery service offered for a particular order will be shown or confirmed separately.
7. Multi-Carton Shipments
Some Tree Bookshelves are packed in more than one carton to protect the shelving sections and keep individual packages manageable.
When an order ships in multiple cartons:
- Each carton may have its own tracking number
- Tracking scans may update at different times
- The cartons may arrive on different days
- One carton may be delivered before the others
Please check all tracking numbers associated with the order before reporting a missing carton or component.
8. Packaging
Furniture needs more protection in transit than a typical small parcel.
Depending on the Tree Bookshelf model, protective packaging may include reinforced cartons, foam inserts, edge guards, corner protection, protective wrap, internal blocking, hardware bags, and orientation labels.
Extra care may be used around finished surfaces, shelf edges, branch-style sections, joints, corners, support pieces, base components, and hardware.
Some parts may be packed separately inside the carton to reduce the chance of scratching or movement during transportation.
Please keep the packaging until you have fully inspected the product.
If a delivery problem is reported, the packaging can help us determine what happened and, when necessary, support a carrier claim.
9. Tracking Your Order
Once an order ships, we will send tracking information when it is available.
The shipment confirmation may contain:
- Tracking number
- Tracking link
- Carrier name
- Shipment status
- Estimated delivery date supplied by the carrier
A tracking number does not always show movement immediately.
After the label is created, it can take approximately 24–48 hours for the first carrier scan to appear.
For international orders, tracking may remain at a status such as “Label Created” or “Shipment Information Received” until the package reaches the carrier’s first processing location or export facility.
If tracking has stopped updating for an unusual amount of time, contact us and we will review the shipment.
10. Delivery Estimates
Estimated total delivery time is made up of:
Handling Time + Transit Time
For example, an order with 1–2 business days of handling and 5–8 business days of transit has an estimated total delivery time of approximately 6–10 business days.
Actual delivery can occasionally take longer because of:
- Severe weather
- Carrier congestion
- Public holidays
- Customs clearance
- Peak shopping periods
- Freight scheduling
- Remote-area service
- Incorrect or incomplete addresses
- Missed delivery attempts
- Local transportation problems
- Labor disruptions
- Other events outside normal carrier operations
We will assist with delivery problems, but carrier delays outside Lunelleify’s control do not automatically mean a shipment is lost.
11. Shipping Address Requirements
Customers are responsible for entering a complete and accurate delivery address during checkout.
Please provide:
- Recipient’s full name
- Street address
- Apartment, suite, or unit number when applicable
- City
- State, province, or region
- ZIP or postal code
- Country
- Phone number when requested for delivery
- Valid email address
For apartments, gated communities, commercial buildings, or locations with restricted access, please provide relevant delivery instructions.
This may include reception requirements, gate instructions, building access information, permitted delivery hours, or loading-area restrictions.
Incorrect or incomplete information can result in delays, rerouting fees, failed delivery attempts, storage charges, or return-to-sender handling.
12. Address Changes
Need to correct your shipping address? Contact us as soon as possible at:
Please include your Order ID, original address, corrected address, full name, and checkout email.
We will try to make the change before shipment, but address changes cannot be guaranteed once an order has entered packing, label creation, carrier scheduling, or dispatch.
After shipment, an address correction may depend entirely on the carrier and could involve an additional fee.
A major address or product change before shipment may need to be handled as a cancellation and new order under our Cancellation Policy.
13. International Orders, Taxes, and Duties
International shipments may be subject to VAT, GST, import duties, customs fees, brokerage charges, or other destination-country costs.
If Lunelleify collects an applicable tax, duty, or import-related charge during checkout, that amount will be shown before payment is submitted.
If those charges are not collected at checkout, the recipient may be responsible for paying them directly to the carrier, customs authority, or other relevant agency.
International customers are responsible for providing accurate recipient information and cooperating with reasonable customs or carrier requests.
Customs clearance times vary and are not controlled by Lunelleify.
A package can be delayed or returned when customs requirements are not completed, import charges remain unpaid, or the recipient does not respond to the carrier.
14. Inspecting Your Delivery
Please inspect your order soon after it arrives.
Before discarding the carton, check:
- Outer packaging
- Shipping label
- Internal protection
- Shelf sections
- Finished surfaces
- Edges and corners
- Base and support pieces
- Hardware
- Assembly components
- Instructions, where included
If the outer carton shows visible damage, take photos before fully unpacking the product.
Keep the shipping label and all packaging until you know the order arrived complete and undamaged.
15. Damage During Transit
If your Tree Bookshelf arrives with shipping damage, contact:
Please include:
- Order ID
- Tracking number
- Photo of the shipping label
- Photos of the outer carton
- Photos of the inner packaging
- Photos or video showing the damaged area
- Photo showing the overall product
- A short explanation of the problem
Reporting visible carrier damage within 72 hours where possible gives us the best chance to document the shipment and work with the carrier.
This requested reporting period does not shorten any return or consumer right that otherwise applies under our Return & Refund Policy or applicable law.
Please do not discard the product or packaging until our support team confirms the next step.
Depending on the verified issue, the resolution may involve replacement hardware, replacement components, a replacement product, an approved return, or a refund under our Return & Refund Policy.
16. Missing Cartons or Parts
If an order appears incomplete, first check all tracking numbers and packaging.
Hardware and smaller components may be packed inside protective foam, internal cartons, or separate hardware bags.
If a carton, shelf section, support piece, or required hardware is still missing, contact us with:
- Order ID
- Tracking number
- Photos of the cartons received
- Photos of shipping labels
- Photo of the unpacked product
- Description of the missing part
For multi-carton shipments, please allow for the possibility that the remaining carton is still moving separately through the carrier’s network.
Once we verify a missing component, we will review the appropriate solution under our Shipping and Return & Refund policies.
17. Delayed or Stalled Shipments
Contact us if:
- Tracking has not updated for several business days
- The package has passed the estimated delivery window
- The carrier cannot confirm where the shipment is
- One carton from a multi-carton shipment appears to be missing
As a practical guideline, please contact us if tracking has shown no meaningful movement for 7 business days after the first carrier scan, or if delivery has not occurred within 3 business days after the latest estimated delivery date.
We will review the tracking history and, when appropriate, contact the carrier.
18. Lost Shipments
A delayed shipment is not automatically considered lost.
When a carrier confirms that a package has been lost, Lunelleify will review the order and available options.
Depending on product availability and the circumstances, we may provide:
- A replacement shipment
- Replacement components
- A refund
- Another appropriate resolution
When an approved refund is issued, it is returned in USD to the original payment method according to our applicable refund policy.
19. Marked Delivered but Not Received
If carrier tracking shows Delivered but you cannot find the package, check the surrounding delivery area first.
Useful places to check include:
- Front or side entrance
- Porch
- Garage
- Parcel locker
- Building reception
- Mailroom
- Household members
- Nearby neighbors, where appropriate
- Carrier delivery photo or proof of delivery
If the package is still missing, contact us as soon as possible and preferably within 7 calendar days of the delivery scan.
Include your Order ID, tracking number, delivery address, and any delivery photo or proof supplied by the carrier.
We will review the available carrier records and help investigate.
A refund or replacement cannot automatically be guaranteed when carrier evidence confirms delivery to the address supplied during checkout, but each case will be reviewed based on the available information.
20. Missed, Refused, or Undeliverable Deliveries
A shipment can be delayed, stored, or returned to sender when:
- The address is incomplete or incorrect
- Delivery appointments are missed
- The recipient refuses the shipment
- The carrier cannot reach the recipient
- A package is not collected
- Required import charges remain unpaid
- Customs requests are not completed
- Delivery access cannot be provided
These situations are not treated as standard order cancellations.
If an order is returned to us, we will review its condition and the reason for return before determining the next step.
Where permitted, costs caused by an incorrect address, missed appointment, customer refusal, storage, rerouting, customs non-compliance, or redelivery may be the customer’s responsibility.
If a customer refuses delivery because the shipment has obvious carrier-caused damage, the condition should be documented with the carrier and reported to Lunelleify promptly.
21. Signature Requirements
A carrier may require a signature for certain orders based on product value, package size, destination, or local delivery rules.
Where an adult signature is required, the carrier may not leave the package unattended.
If the carrier offers and the recipient authorizes unattended delivery, carrier records and applicable law may affect responsibility for the package after a confirmed delivery scan.
22. Shipping Fee Refunds
A shipping fee may be refunded when:
- An order is successfully canceled before shipment and a shipping fee was collected
- Lunelleify cancels the order before shipment
- A shipping charge was collected in error
- A verified shipping issue qualifies for reimbursement
- A refund is required by applicable law
For change-of-mind returns after delivery, the original outbound shipping charge is generally non-refundable.
If the original order qualified for free shipping, there is no separate outbound shipping amount to refund.
Return shipping costs are handled under our Return & Refund Policy.
23. How This Policy Works With Our Other Policies
Situation : Main Policy
Canceling an order before shipment : Cancellation Policy
Changing an order before shipment : Cancellation Policy
Changing an address before dispatch : Cancellation Policy or Shipping Policy
Order already shipped : Shipping Policy
Tracking delayed or stalled : Shipping Policy
Package damaged during transit : Shipping Policy first
Package marked delivered but not found : Shipping Policy
Missing carton : Shipping Policy
Wrong, defective, or incomplete product : Return & Refund Policy, with Shipping Policy support where delivery-related
Returning an item after delivery : Return & Refund Policy
Change-of-mind return : Return & Refund Policy
Refused or return-to-sender shipment : Shipping Policy firstIn simple terms:
Before shipment: Cancellation Policy
During delivery: Shipping Policy
After delivery: Return & Refund Policy
24. Contact Us
For shipping questions, tracking help, delivery problems, or reports of shipping damage, contact:
Lunelleify
Address:
7347 Lockport Place
Lorton, VA
United States
Email: support@lunelleify.com
Support Hours: Monday–Sunday, 8:00 AM–5:00 PM EST