Track Your Order
Enter your order number and the email you ordered with to see where your order is.
An order with several items can travel in more than one parcel. Every parcel and its tracking shows here.
Your order number is at the top of the order confirmation email we sent you.
Can't find that email? Look in spam or junk, and search for "Lignevo us".
Still stuck? Our team finds your order for you. Contact us
Tracking FAQ
When does my order ship?
Every item is made for you after you order. Production takes a few days, then the parcel goes to the carrier and the tracking starts moving. Your order page here shows which stage it is at.
My tracking has not moved. Is something wrong?
A carrier can take 24 to 48 hours to scan a new parcel, and quiet days happen on long routes. If nothing changes for a week, write to us and we chase the carrier.
Can I still change or cancel my order?
We can change an address or cancel while the order has not gone into production. After that the parcel is on its way and our returns policy applies.
How long does delivery take?
Shipping times depend on the method you chose and where the parcel goes. The estimate you saw at checkout is the one we work to.